Returns & Exchanges
Please allow 7-10 business days from the date of delivery to our warehouse for the exchange to be fully processed & reshipped.
Damaged or Incorrect Item Received
We are very sorry for the inconvenience! We will need you to send the damaged item back to us, once we receive the return package you will be reimbursed for the return shipping costs & a non-damaged item will be shipped.
Please follow the steps below:
1 ) On the back of your invoice is our returns/exchange form. Please complete this using the DAMAGED reason code.
2) Return the item and the completed form using one of the following shipping methods:
|USPS first class (13 oz or less)|
|USPS Priority mail|
Be sure to obtain a tracking number for your return package.
9oh1TheLabel cannot be held responsible for any returned package unless the customer has obtained proof of delivery.
Please do not use any expedited shipping methods such as 2nd day air or 3 day shipping. We will NOT be able to offer a full refund on any expedited shipping methods.
3) SHIP TO:
ATTN: Returns and Exchanges
7623 Dexter Run Circle, Memphis, TN, 38016
Please allow 7-10 business days from the date of delivery to our warehouse the new item shipment to be processed.
Please note if you don't include the copy of your invoice/return form we will be unable to process your exchange.